Shipping policy

Last updated: September 9, 2026

Welcome to Parvez Mobile Master. We take reasonable care to process, pack, and deliver your order safely and as quickly as possible. This Shipping Policy applies to orders placed through parvezmobilemaster.com.

1. Shipping Coverage

We ship to serviceable locations within India. Delivery availability depends on the destination PIN code, product type, courier coverage, and any restrictions communicated at checkout.

We may be unable to deliver to certain remote or restricted locations. If an order cannot be shipped to the address provided, we will contact you and provide an appropriate option, including cancellation and refund of any eligible prepaid amount.

2. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation and any required order verification.
Orders placed on Sundays or public holidays will be processed from the next business day.
Processing may take longer during sales, festivals, new-product launches, stock verification, or unusually high order volumes.
Processing time is separate from the estimated delivery time.

You will receive an order confirmation using the contact details provided at checkout. An order is considered shipped only after it has been handed over to the courier or delivery partner.

3. Estimated Delivery Time

Standard Delivery: approximately 3–7 business days after dispatch, depending on the location.
Remote or Extended-Service Areas: approximately 5–10 business days after dispatch.

Delivery timelines are estimates and are not guaranteed. Sundays, public holidays, courier non-working days, and delays caused by circumstances outside our reasonable control are not included in these estimates.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before payment or order confirmation.
Free shipping may be offered on selected products, order values, locations, or promotional campaigns.
Any free-shipping offer will apply only when its stated conditions are met.
Additional charges may apply for re-delivery where a delivery fails because of an incorrect address, an unreachable customer, or repeated refusal or unavailability.

5. Order Tracking

Once the order is dispatched, tracking details may be shared by SMS, WhatsApp, email, or through the order-status page, where available.

Tracking information may take up to 24 hours after dispatch to become active on the courier’s system. If tracking does not update for an extended period, contact us using the details below.

6. Shipping Address and Contact Details

Customers are responsible for providing a complete and accurate:

recipient name;
mobile number;
house, shop, or building number;
street, locality, city, state, and PIN code; and
nearby landmark where helpful.

An address-change request can be considered only before dispatch and is not guaranteed. Once an order has been shipped, the address may not be changed.

We are not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information provided by the customer. Additional shipping charges may apply if re-dispatch or re-delivery is requested.

7. Delivery Attempts and Failed Delivery

The courier partner may contact you by phone or message before delivery. Please keep your phone available and ensure that someone can receive the package at the delivery address.

If delivery fails because the customer is unavailable, unreachable, provides an incorrect address, refuses the shipment without an approved reason, or does not complete required delivery verification, the parcel may be returned to us.

Refusing delivery because of a change of mind does not qualify as an approved cancellation or return. Re-shipping charges and any non-refundable courier costs may apply in accordance with our Return, Replacement and Refund Policy.

8. Delivery Verification

For security, the courier may request an OTP, signature, identification, or other delivery confirmation. Do not share a delivery OTP before receiving and checking the parcel externally.

An order may be treated as delivered when the courier’s tracking system records successful delivery to the address, recipient, authorised person, security desk, reception, or other location approved by the customer.

9. Damaged, Tampered, Incorrect, or Incomplete Orders

Please inspect the outer package at delivery. If the package is visibly damaged, opened, or tampered with, note the issue with the delivery person where possible and do not share the delivery OTP until you have confirmed receipt of the parcel.

If the product is damaged, incorrect, or incomplete, contact us within 48 hours of delivery. Please retain all packaging and provide:

your name and order number;
clear photographs or an unboxing video showing the package and product;
a photograph of the shipping label;
the product serial number or IMEI, where applicable; and
a clear description of the issue.

We will review the claim and provide an appropriate resolution under our Return, Replacement and Refund Policy and applicable law.

10. Delayed Shipments

Delivery may be delayed because of:

courier network disruption or operational backlog;
weather, natural disaster, strike, public emergency, or transport restriction;
public holidays, festivals, or peak-sale demand;
remote-area service limitations;
address or customer-contact issues;
security checks, regulatory requirements, or force-majeure events; or
other circumstances outside our reasonable control.

We will provide available tracking information and reasonable assistance, but estimated delivery dates may change. A delay does not automatically entitle an order to cancellation after dispatch unless required by applicable law or expressly approved by us.

11. Lost Shipments

If tracking shows no delivery or movement for an unusually long period, contact us. We will raise an investigation with the courier partner. A replacement or refund, where applicable, will be considered after the courier confirms that the parcel is lost or cannot be delivered.

12. Split Shipments

An order containing multiple products may be dispatched in separate packages because of product availability, packaging requirements, or fulfilment location. Where this happens, you may receive more than one tracking number and the packages may arrive on different dates. Additional shipping charges will not be added after checkout unless you approve them.

13. Contact Information

For shipping, tracking, delivery, or damaged-package questions, contact:

Trade Name: Parvez Mobile Master
Owner: Parvez Malik
Email: support@parvezmobilemaster.com
Phone: +91 99175 33143
Physical Address: Ground Floor, Shop No. 2, Chaudhary Bhawan, Near M.P. Hindu Inter College, Ranikhet Road, Ramnagar, Uttarakhand – 244715, India.
Website: https://parvezmobilemaster.com

When contacting us, please include your order number and tracking number, where available.