Privacy policy

Last updated: September 9, 2026

1. About This Privacy Policy

This Privacy Policy explains how Parvez Mobile Master, owned and operated by Parvez Malik (“we”, “us”, or “our”), collects, uses, shares, and protects personal information when you visit parvezmobilemaster.com, place an order, request a mobile repair, contact us, or otherwise use our products and services (collectively, the “Services”).

Our online store is hosted by Shopify. Shopify and other service providers may process personal information as necessary to operate the website, complete transactions, deliver orders, provide repair support, prevent fraud, and improve the Services.

By using the Services or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request it appropriately. You may withdraw your consent for future processing, subject to legal and contractual limitations.

2. Personal Information We Collect

The information we collect depends on how you interact with us and may include:

Identity and contact information: name, phone number, email address, billing address, shipping address, and other contact details.
Account information: account login details, preferences, saved addresses, wishlist items, and account settings.
Order and transaction information: products viewed or purchased, cart activity, order number, payment status, returns, replacements, refunds, cancellations, invoices, and transaction history.
Payment and EMI information: payment method, payment status, transaction reference, EMI selection, and related verification information. Full card, bank, or payment credentials are generally collected and processed directly by authorised payment gateways, banks, lenders, card issuers, or EMI providers rather than by us.
Repair-request information: your name, phone number, email address, address, mobile brand and model, issue description, preferred repair date, uploaded device photographs, and any other information you voluntarily provide in the repair form or during diagnosis.
Customer-support communications: messages, emails, calls, WhatsApp conversations, feedback, complaints, and information you provide when seeking support.
Device and technical information: IP address, browser type, device type, operating system, network information, cookie identifiers, and similar technical data.
Website usage information: pages and products viewed, searches, clicks, cart activity, referring pages, session information, and how you interact with the website.
Marketing preferences: your choices regarding promotional emails, messages, cookies, and personalised advertising, where applicable.

Please do not send unnecessary confidential information through a repair form or customer-support message. When uploading device photographs, avoid including passwords, financial information, private messages, or unrelated personal content.

3. How We Collect Personal Information

We may collect personal information:

directly from you when you create an account, place an order, submit a repair request, upload photographs, subscribe to communications, or contact us;
automatically when you browse or use the website, through cookies and similar technologies;
from Shopify and service providers that help us operate the store;
from payment gateways, banks, lenders, EMI providers, shipping partners, and fraud-prevention providers in connection with a transaction;
from messaging, social-media, advertising, or analytics services when you interact with those services; and
from other sources where you have authorised the disclosure or where collection is permitted by law.

4. How We Use Personal Information

We may use personal information to:

operate, maintain, and improve the website and Services;
create and manage customer accounts;
process payments, confirm orders, issue invoices, and maintain transaction records;
assess or facilitate EMI requests through the relevant third-party provider;
pack, ship, track, deliver, cancel, return, replace, or refund orders;
review repair requests, diagnose reported issues, prepare estimates, schedule service, communicate repair updates, and maintain service records;
respond to questions, complaints, warranty requests, and customer-support enquiries;
send essential communications relating to orders, payments, deliveries, repairs, accounts, or policy changes;
send promotional communications where you have requested them or where otherwise permitted by law;
personalise website content and measure website, campaign, and product performance;
detect, prevent, and investigate fraud, misuse, security incidents, or unlawful activity;
enforce our Terms of Service and other policies; and
comply with tax, accounting, consumer-protection, legal, regulatory, and law-enforcement requirements.

We will process personal information only for lawful purposes and will take reasonable steps to use it consistently with the purpose communicated to you.

5. Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, local storage, and similar technologies to keep the website functioning, remember preferences, maintain your cart, understand website performance, prevent fraud, and support analytics or advertising.

Some cookies are necessary for the website to operate. Other cookies may be controlled through a cookie banner, browser settings, or the options provided by the relevant third-party service. Blocking certain cookies may affect website features, saved preferences, checkout, or account functionality.

If advertising or social-media tools are enabled, those providers may receive technical and usage information to measure campaigns or show relevant advertisements in accordance with their own privacy policies and your available settings.

6. How We Share Personal Information

We may share personal information only as reasonably necessary with:

Shopify, which hosts and supports our online store;
payment gateways, banks, lenders, card issuers, and EMI providers for payment processing, eligibility checks, fraud prevention, refunds, and transaction support;
shipping, courier, fulfilment, and delivery partners to deliver and track orders;
repair technicians, authorised service centres, parts suppliers, or service partners where necessary to assess or complete a repair request;
technology, cloud-hosting, customer-support, email, messaging, and WhatsApp service providers that help us operate and communicate;
analytics, advertising, and social-media partners, where enabled and permitted;
professional advisers, such as accountants, auditors, insurers, or legal advisers, where reasonably necessary; and
government, regulatory, law-enforcement, judicial, or other authorised bodies where disclosure is required or permitted by law.

We may also disclose information in connection with a genuine business transfer, restructuring, merger, or sale, subject to appropriate confidentiality and legal requirements.

We do not authorise service providers to use personal information for unrelated purposes. Their processing may also be governed by their own privacy policies and legal obligations.

7. Shopify and Third-Party Services

Because our store is hosted by Shopify, information submitted through the website is processed by Shopify and its service providers. You can learn more through the Shopify Consumer Privacy Policy and manage certain Shopify privacy choices through the Shopify Privacy Portal.

The Services may contain links, integrations, or tools operated by third parties. When you use a third-party website, payment method, EMI service, social-media feature, map, or messaging service, that provider’s privacy policy also applies. We are not responsible for the privacy practices of services we do not control.

8. Repair Photographs and Device Data

Photographs uploaded with a repair request are used to understand the device condition, identify the reported damage, prepare an initial assessment, and communicate with you about service.

A repair may require temporary access to the device for diagnosis or testing. Please back up important data, remove SIM cards and memory cards unless requested, and remove or protect unrelated personal content before handing over the device. We will not intentionally access personal content unrelated to the repair. Any necessary device access will be limited to diagnosis, testing, service, security, or legal requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:

complete orders, deliveries, returns, refunds, and repairs;
provide customer support and maintain warranty or service records;
meet accounting, tax, fraud-prevention, and legal obligations;
resolve disputes and enforce agreements; and
maintain security and business records.

Retention periods vary depending on the type of information and applicable requirements. When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

10. Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. Payment information is processed through authorised third-party payment providers using their security controls.

No website, transmission method, or storage system is completely secure. You are responsible for keeping account passwords and device access credentials confidential. Please contact us promptly if you believe your account or information has been compromised.

11. Children’s Privacy

Our Services are not intended for children to independently place orders or request repairs. A person under 18 years of age should use the Services only with the involvement and consent of a parent or legal guardian.

We do not knowingly use children’s personal information for targeted advertising or behavioural monitoring. If you believe a child has provided personal information without appropriate consent, contact us so we can review and take suitable action.

12. Your Rights and Choices

Depending on applicable law and the nature of our relationship with you, you may request to:

access information about the personal data we process and how it is used;
correct, complete, or update inaccurate personal information;
delete personal information that is no longer required, subject to legal exceptions;
withdraw consent for future processing where processing is based on consent;
opt out of promotional emails or messages;
raise a grievance about how your personal information is handled; or
exercise any other right available under applicable law.

To unsubscribe from promotional email, use the unsubscribe link in the message where available. You may still receive necessary order, payment, delivery, repair, security, or account communications.

To exercise a privacy right, contact us using the details below. We may request information necessary to verify your identity and protect your account. We will respond in accordance with applicable law. Requests may be refused or limited where retention or processing is required for legal obligations, fraud prevention, dispute resolution, or the rights of another person.

13. International Processing

Shopify and some service providers may process or store personal information outside India. Where this occurs, we and our providers will handle the information in accordance with applicable data-protection law and use appropriate safeguards where required.

14. Complaints and Grievances

If you have a concern about our privacy practices, contact us first using the details below so we can review and address it. If you are not satisfied, you may use any complaint or grievance mechanism available to you under applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, business practices, technology, or legal obligations. The revised version will be posted on this page with an updated “Last updated” date. Where required, we will provide additional notice or obtain consent.

16. Contact Information

For privacy questions, requests, complaints, or grievances, contact:

Trade Name: Parvez Mobile Master
Owner and Grievance Contact: Parvez Malik
Email: support@parvezmobilemaster.com
Phone: +91 99175 33143
Physical Address: Ground Floor, Shop No. 2, Chaudhary Bhawan, Near M.P. Hindu Inter College, Ranikhet Road, Ramnagar, Uttarakhand – 244715, India.
Website: https://parvezmobilemaster.com

When contacting us, please provide enough information for us to identify your request and respond appropriately.