Refund policy

Last updated: September 9, 2026

No-Return Policy

All sales made through parvezmobilemaster.com are final. We do not accept returns for change of mind, personal preference, accidental orders, price changes, or when a customer no longer wants the product.

This no-return rule does not limit any remedy that must be provided under applicable consumer protection law for a product that is damaged, defective, incomplete, counterfeit, or different from what was ordered.

When a Replacement or Refund May Be Considered

We will review a request only where:

the product received is different from the product ordered;
the product was damaged during delivery;
the product is defective on arrival;
an item or included accessory is missing from the package; or
a replacement or refund is otherwise required under applicable law.

Please inspect the order immediately after delivery. Visible transit damage, tampering, missing items, or an incorrect product should be reported to us within 48 hours of delivery. A product fault should be reported as soon as it is discovered, together with the details required for verification.

How to Report an Issue

Email: support@parvezmobilemaster.com
Phone: +91 99175 33143

Please provide:

your name and order number;
the product name, serial number, or IMEI, where applicable;
a clear description of the issue;
clear photographs or video of the product, packaging, shipping label, and reported damage or defect; and
the invoice or other valid proof of purchase.

We may request additional information or arrange an inspection, diagnosis, or manufacturer-authorised service-centre assessment before approving a remedy.

Approval Is Required Before Return

Do not send a product back without written approval and return instructions from us. Unauthorised parcels may be refused and will not automatically qualify for replacement or refund.

If a return is authorised for verification, it must be sent to:

Parvez Mobile Master
Ground Floor, Shop No. 2, Chaudhary Bhawan
Near M.P. Hindu Inter College, Ranikhet Road
Ramnagar, Uttarakhand – 244715, India

The product must be packed securely and returned with its original box, accessories, manuals, warranty card, free gifts, bundled items, and invoice. Serial-number, IMEI, and product-identification labels must remain intact.

For a verified issue caused by us or the delivery process, we will arrange pickup where available or bear reasonable return shipping costs as communicated during approval.

Verification and Available Remedy

After receiving or inspecting the product, we will notify you of the verification result.

For an approved claim, we may provide the following remedy depending on the issue, product availability, manufacturer terms, and applicable law:

replacement with the same product;
replacement with an agreed alternative product;
repair through us, the manufacturer, or an authorised service centre; or
refund where a suitable replacement or repair cannot be provided, or where a refund is required by law.

Replacement is subject to stock availability. A refund is not automatically available merely because a replacement or diagnosis takes time reasonably required to verify and resolve the issue.

Mobile Phones and Electronic Devices

Mobile phones and electronic devices cannot be returned because of colour preference, storage preference, compatibility, accidental purchase, price change, or change of mind.

A device may be refused for replacement or refund if it:

has been physically damaged, dropped, misused, or exposed to liquid after delivery;
has been altered, rooted, unlocked, tampered with, or repaired by an unauthorised person;
has a missing or altered serial-number or IMEI label;
is missing its original box, accessories, free gifts, manuals, or invoice; or
shows an issue caused by software installation, incorrect handling, or failure to follow manufacturer instructions.

This restriction does not apply where inspection confirms that the relevant issue existed at delivery or where applicable law provides a remedy.

Technical or manufacturing defects may need to be handled under the relevant brand’s warranty through its authorised service centre. We will provide reasonable assistance with the process where applicable, but the manufacturer or service centre may make the final warranty determination.

Accessories

Accessories are not returnable for change of mind. Opened or used earbuds, in-ear earphones, headphones, wearable accessories, screen protectors, skins, cases, and similar personal-use products are not returnable for hygiene, installation, or usage-related reasons.

A verified damaged, defective, incomplete, or incorrect accessory may qualify for replacement or refund under this policy and applicable law.

Order Cancellations

You may request cancellation only before the order has been processed or dispatched. A cancellation request is not guaranteed.

Once an order has been dispatched, it cannot be cancelled or refused for a change of mind. If we cancel a prepaid order because the product is unavailable, payment failed, a listing error occurred, or we cannot fulfil the order, the eligible amount will be refunded to the original payment method.

Refund Method and Timeline

Where a refund is approved, it will be issued to the original payment method within 10 business days after approval. The bank, card issuer, payment gateway, or other provider may require additional time to reflect the amount.

If more than 15 business days have passed since we confirmed refund approval, contact support@parvezmobilemaster.com or call +91 99175 33143.

Cash refunds are not provided for online prepaid transactions. Original delivery charges or other service charges may be non-refundable unless the issue was caused by us, the delivery process, or a refund is required by law.

EMI Purchases

For a product purchased through EMI, an approved refund will be sent through the original payment channel or EMI provider. The relevant bank, lender, card issuer, or payment provider controls the adjustment or closure of the EMI plan and may apply its own processing time, interest, foreclosure, or service charges.

Continue following your EMI schedule until the provider confirms that the refund or cancellation has been applied. We are not responsible for independent charges imposed by the EMI provider, except where required by law.

Repair Services

Payments for an approved diagnostic or completed repair service are not refundable because of a later change of mind. Installed parts and labour charges are also non-refundable once the authorised work has been completed.

If a repair was not performed as agreed or an issue is covered by a written service warranty, contact us promptly. We will inspect the device and provide an appropriate remedy under the applicable estimate, invoice, job sheet, service warranty, and consumer law.

Contact Information

For order issues, replacements, cancellations, or refunds, contact:

Trade Name: Parvez Mobile Master
Owner: Parvez Malik
Email: support@parvezmobilemaster.com
Phone: +91 99175 33143
Physical Address: Ground Floor, Shop No. 2, Chaudhary Bhawan, Near M.P. Hindu Inter College, Ranikhet Road, Ramnagar, Uttarakhand – 244715, India.
Website: https://parvezmobilemaster.com